Refund policy

While we make every effort to ensure each of our candles are perfect, we are human. We take pride in our candles and want you to be completely satisfied with your Mack Candle purchase. If your candle is damaged or not to your expectations, our return policy is outlined below or you can reach us through our website. Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied.

Please contact us within 5 business days of receiving your product to initiate a return. If 5 business days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 

The purchaser is responsible for the return shipping charges and original shipping charges are non-refundable.